SHIPPING & RETURNS
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please be aware that this email is NOT an acceptance of your order, it is just a confirmation that we have received it.
Unless you cancel your order within one business day, acceptance of your order will take place when we email you to confirm your order (order confirmation email). Neither our third-party payment processor nor UPS have the authority to accept an order on our behalf. In the event that you do not receive such email within two (2) business days after your order, you are required to contact us at firstname.lastname@example.org.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out herein.
Whilst every effort is made to make sure that all details on our website are accurate, we may from time to time discover an error, eg in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible.
MODE OF PAYMENT
The payment of the product/s selected by you shall be made at the same date with the date you receive the order confirmation email. The sale contract is therefore concluded in Athens, Greece and the language of the contract is English.
You may pay your order via a credit/debit/prepaid card (Visa, Mastercard, Maestro, American Express, Diners )
through the SSL Security and Technology Protocol.All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. Once you submit your credit/debit/prepaid card details you guarantee that you are the lawful owner of the card you use in order to make a purchase from the online store or that you have been specifically authorized to use it by the owner of the credit/debit/prepaid card. In case you are not the lawful owner of the card you use in order to make a purchase from the online store, the Company is not liable against the legitimate owner of the card it has been used. All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to «www.sophiedeloudi.gr», we will not be liable for any delay or non-delivery.
If you are a registered «www.sophiedeloudi.gr» user, we will securely store your card details on our system. These details will be fully encrypted and only used to process card transactions, which you have initiated. To help ensure that your shopping experience is safe, simple, and secure at our website, we use Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
DELIVERY MODE –TIME – COST
Once you make your order, you receive the order confirmation email and you complete the relevant payment, your order will be delivered at the indicated destination according to the provisions of ACS or UPS courier.
Please be aware that we cannot deliver to post office boxes. Please also be aware that sales taxes, customs duties, and handling costs will be charged by UPS on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by our Company in case the articles are returned.
We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 5:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch 1-2 business days after the receipt of payment, at the latest.
Shipping method: UPS express (for all countries, except Greece & Cyprus) ACS courier (for Greece & Cyprus).
Shipping costs: Depends on the country.
Delivery times: 1-7 business days.
Please note that the posted shipping time depends on the card approval and may be delayed should we experience difficulties in obtaining authorization. The Company is also not responsible for any international shipping delays caused by the customs clearing process.
UPS informs us about the cost of the delivery of your order and its status by sending us the relevant tracking number. The delivery day depends on the sending day as well as the weight and size of the order.
The time of delivery of your order is subject to changes that constitute force majeure eg (bad weather conditions, strikes e.t.c), whereby in every circumstance you will be informed through e-mail. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
Signing the document of delivery and showing your official identification and the payment proof document are prerequisites in order to receive your package.
CANCELLATION OF ORDERS – RETURN POLICY
In case your order has been completed and you have made the relevant payment but you wish to cancel your order anyway, you have the right to do so upon a written notice to us by sending us a relevant email at email@example.com. Please be informed that you may cancel your order only before receiving the notification email that your order has been dispatched. If the above – mentioned conditions are met, and in case you have already paid the price of the product/s, your deposit will be refunded via the same means of payment as you used for the initial transaction.
Returning an item couldn’t be easier! Try your purchases on in the comfort of your own home and if you need to send them back, you have fourteen (14) calendar days from the date you received your order to exchange or return. The return period will expire fourteen (14) calendar days, from the day, after the day on which you received the product/s.
To exercise the right to cancel, you should inform us in written before the expiry of the afore-mentioned deadline by sending us a relevant email at firstname.lastname@example.org. Then you can prepare you package by filling in the Return Form (in case it is enclosed) and inserting it in your envelope and attach it to the package. Then you may arrange a pick-up with the same delivery service that the order was sent with (UPS , for all countries except Greece and Cyprus and ACS courier, for Greece and Cyprus) . After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back with the Withdrawal Form completed and signed by you.
According to Law, returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the consumer. Please note that no refunds or exchanges are possible for customized products.
If the above – mentioned conditions are met, your deposit will be refunded to you. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
Customers from a non EU country on a DDP (Delivery Duty Paid) basis in case they want to return the item they have purchased, are going to be charged with the export and import taxes and fees. As already agreed on the Return Policies, the item or items have to be returned within 14 calendar days from the day of delivery to you. In case of a return, you are going to be charged with the courier costs as well as the export taxes charged by the customs of your country and the import taxes, charged by the Greek customs for the item to be returned to us. We cannot know what the charges are going to be for exporting the item back to us and we advise you to contact your local customs.
If you choose to use any other courier company the import taxes may vary and we are not responsible for it.
In the prices the delivery and return costs are not included.
In case of exchanging / returning a product, including but not limited, due to a lack of response to the description or to the existence of an actual fault (e.g. used, signs of tear etc), the Company assumes the obligation to communicate with you in order to succeed, according to the standards of good faith and of the commercial ethics, a compromise.
If it is not possible, the Company is obliged to return the money to you, under the adhered compliance that the products purchased have not been used, and that they continue to bear the necessary label that accompanies them.
All returns should be requested by email before you send your item(s) back to us to allow for easy identification and prompt processing
We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Greece must be returned from Greece. Import and shipping fees will be charged at your own expense in any case.
Customs, duties and other fees applied from countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected.
We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization.
In case of absence of the recipient at the designated delivery day, the products are returned either at the transportation or courier company or to the Company’s registered office.
We offer a flexible returns policy to make your online shopping experience even easier. Do, however, know that we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your «www.sophiedeloudi.gr» account.